Shipping Policy

• All orders are processed within 1–5 business days after payment has been received and cleared.
• During product launches, promotional events, holidays, or periods of high demand, processing times may be extended. Customers will be notified of any significant delays.

Estimated delivery times:

• NSW, ACT, QLD, VIC: 2–7 business days
• SA, TAS: 3–10 business days
• WA, NT: 5–14 business days

Delivery times are estimates only and may vary depending on courier services and regional locations.

We currently ship to selected international destinations. Estimated delivery times:

• New Zealand: 5–12 business days
• United States & Canada: 7–21 business days
• United Kingdom & Europe: 7–21 business days
• Other countries: 10–30 business days

Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.

• Order size and weight
• Delivery location
• Courier rates

Any applicable shipping charges will be clearly displayed before payment is completed.

• Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
• Please allow up to 24–48 hours for tracking updates to appear.

• If your order arrives damaged, please contact us within 7 days of delivery and provide your order number, photos of the damaged item(s), and photos of the packaging.
• If a parcel is lost in transit, we will work with the courier to investigate the issue and provide a suitable resolution where possible.

• Customers are responsible for ensuring their shipping details are accurate at checkout.
• Brown Sugar & More is not responsible for delays, lost parcels, or additional charges resulting from incorrect shipping information provided by the customer.

• Products marked as Pre-Order will include an estimated dispatch date on the product page.
• If your order contains both pre-order and in-stock items, the entire order may be shipped together once the pre-order item becomes available unless otherwise stated.

• While we aim to meet all estimated delivery times, Brown Sugar & More cannot guarantee delivery dates and is not liable for delays caused by:
• Courier service disruptions
• Extreme weather events
• Customs processing delays
• Public holidays
• Circumstances beyond our control